Support
How do I remove the background from a photo?
Take a photo with the camera inside the app or pick one from your library. ShelfReady finds the item, removes the background on your iPhone and sets it on a studio backdrop with a soft shadow. Tap any background or colour to switch, then save or share.
To do several at once, pick up to 10 photos from your library. The app works through them one by one, with one background for the lot, and you can switch any single photo on its own.
The cutout picked the wrong thing. How do I fix it?
Tap Fix the cutout, draw a box around the item you want to keep, and tap Use this box. The app cuts the item out again from inside the box.
It works best on a single item on a plain surface, in good light. A busy background, a very dark photo or an item that blends into what it is lying on can make the cutout fail. If that happens, the app tells you and lets you point at the item with a box.
How do the free saves work?
You can process photos and try every background for free. Your first 3 saves or shares are free, in full quality. Saving the same result again does not use another free save.
After that, saving and sharing need ShelfReady Premium, as does saving a whole batch at once. The free saves are counted on your device and are not reset by reinstalling the app.
How do I restore my purchase on a new device?
Open Settings in the app and tap Restore purchases. The app asks Apple whether your Apple Account has an active subscription or the lifetime purchase, and unlocks the app if it does. There is no ShelfReady account involved: make sure you are signed in with the same Apple Account you used to buy.
How do I manage or cancel my subscription?
Subscriptions are billed by Apple, so they are managed in your Apple Account. On your iPhone, open the Settings app, tap your name, then Subscriptions, and choose ShelfReady. You can also tap Manage subscription in the app's Settings.
Cancel at least 24 hours before the end of the current period, or before a free trial ends, to avoid the next charge. The subscription stays active until the end of the period you have paid for. We cannot cancel it for you, because Apple handles the billing.
For a refund, contact Apple at reportaproblem.apple.com.
How do I delete the photos stored in the app?
ShelfReady keeps your original and finished photo in its own private storage on your device, so you can reopen a photo later and try a different background. To remove them, open Settings in the app, where you can see the space used, and tap Delete all photos.
This does not touch anything you already saved to your Photos library. Deleting the app also removes them.
Are my photos uploaded anywhere?
No. Finding the item, removing the background and balancing the light all happen on your iPhone. No photo, cutout or anything made from a photo is sent to us or to any server. If you use Share, the photo goes only to the app or person you choose.
The app does use analytics, crash reports and ads, as described in the Privacy Policy.
How do I change my privacy and ad choices?
Where consent is required, for example in the European Economic Area, the United Kingdom and Switzerland, Google's consent form asks you when the app first starts. You can change your answer at any time in the app under Settings, Privacy choices.
Tracking is controlled by iOS: open the Settings app, then Privacy & Security, then Tracking. Subscribers and lifetime purchasers see no ads.
How do I get the right size for where I sell?
In the app's Settings, tap Marketplace and choose where you sell. Every save then comes out in the shape and size that marketplace asks for, as a JPEG. You can also keep your photo's own shape at full size, in JPEG or HEIC.
Still need help?
Use Contact support in the app's Settings, or write to us directly.
Email iosallapps@icloud.com